1. INCOMING RAW MATERIALS INSPECTION Each cartridge goes through a visual inspection and the circuits are tested with an electrical tester to verify that they are of the highest quality.
	2. RECYCLE All used packaging materials and non-conforming components are recycled.
	3. PREPARATION & CLEANING Highly trained technicians clean and empty each cartridge of remaining waste ink with custom-designed high capacity cleaning systems and prepare the cartridges for filling.
	4. DIGITAL AUTO FILLING Using proprietary filling techniques and custom-built filling machinery, each cartridge is filled to OEM specifications with custom-formulated ink.
	5. SEALING Our state-of-the-art sealing process ensures a leak-proof cartridge and a clean installation for the customer.
	6. 100% POST TESTING Each and every cartridge is post tested, utilizing industry standard print tests, to ensure outstanding performance and quality. As a second level of quality control, two statistical checks are performed before each shipment leaves the facility.
	7. PACKAGING Cartridges are cleaned, polished, heat-sealed in a vapor resistant bag.
	8. QUALITY CONTROL Each step in our production process is monitored by dedicated Quality Control experts. Work in progress undergoes regular and spot inspections to ensure all of our products meet the expectations of the consumer.

USING REMANUFACTURED HP CARTRIDGES

Remove the transport clip, and use to seal the empty cartridge you are replacing. Send the old cartridge back for remanufacturing.

Put the replacement cartridge into the printer and close the cover.

FREQUENTLY ASKED QUESTIONS

Q. I have installed my cartridge but the printer is showing the cartridge has not been installed.

A. Check the cartridge is the correct model for the printer. HP manufacture many different cartridges, which look the same, but are not always interchangeable.

If the cartridge is the correct one for your printer, remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge (see below).

Q. I have cleaned the contacts and checked the type is correct, but I still have problems.

A. The cartridge may have an electrical fault. contact a member of our staff for a replacement.

Q. The status monitor says the cartridge has previously been used, or the ink is depleted.

A. Some HP printers will write empty to a cartridge when it is finished. When the warning box appears, press OK to continue using the printer without the status monitor. The status monitor is not needed for printing. Replace the cartridge as usual, when the ink starts running out. (Don’t forget to return the cartridge for recycling)

Q. I have lines in my printout, or bands of colour missing.

A. The printer has a cleaning cycle designed to remove air trapped in the cartridge’s printhead. Use this cleaning cycle according to the instructions for your printer.

Q. The cleaning cycle did not improve my print quality.

A. The cartridge may have run out of ink, is so replace with another one, and return the old cartridge for recycling.

If you believe the cartridge should be OK, try wiping the printhead on the cartridge with a moist tissue. (Deionised water is best to moisten the tissue, some hard tap water may make the problem worse).

Wipe the printhead from front to back until you get a black line, or three colour line on the tissue. Reinstall the cartridge and try again.

USING PG40 / CL41 / PG37 / CL38 / PG50 / CL51 REMANUFACTURED CANON CARTRIDGES

Remove the transport clip and replace the empty cartridge in the printer with the remanufactured one.

FREQUENTLY ASKED QUESTIONS

Q. Why does my PG40/CL41 remanufactured cartridge show a low ink warning, or empty?

A. The remanufactured cartridge is a used cartridge that has been emptied, cleaned, refilled and tested professionally. The previous use of this cartridge will have written “empty” to the cartridge’s memory. After using the cartridge for a while the status monitor will need to be disabled to allow the full use of this cartridge.

Resetting the status monitor is carried out when a low ink warning message comes up during a print job.

Ignore any warnings about print quality, and if prompted to do so, press and hold the printer’s stop/reset button for 5 seconds to disable the status monitor.

The above image is an example of the Stop / Reset button on Canon printers.